SAP Labs are SAP’s core R&D entities, developing and constantly improving key SAP solutions. These research and development locations are strategically located in high-tech clusters around the globe and reflect SAP’s culture of diversity and innovation.

I was hired as a UX Designer as a part of the Silicon Valley Next Talent rotational program. I worked on 5 teams in a number of different roles during this time including UX Design, UX Research, Visual Design, and Product Management. What I loved most about my time here was the exposure to many teams and projects at every stage of product development and the chance to learn about the inner workings of a large corporation.

Pay Equity Advisor (2018-2019)

PROJECT BRIEF: As a part of SAP’s 1 Billion Lives internal entrepreneurship program in partnership with the SAP.iO Venture Studio, the Pay Equity Advisor team seeks to use artificial intelligence to find and correct pay inequities for SAP SuccessFactor’s customers. I was brought in as one of the first two designers for the product to conduct user research to understand how companies currently identify and rectify pay inequities. We used this this research to build a prototype which used to conduct more user research using the prototype as reference material.

MY ROLE: Qualitative Research, UX Design, Visual Design

For this project, I worked in concert with a team of 2 product managers, 1 data scientist, and 1 designer to bring this project to life. I led 20+ research calls with SuccessFactors customers and condensed the findings into research documents with user insights for the team to reference.

This project excited me because it was a truly messy social problem with the potential to have huge social impact. The issue of pay equity is a highly contentious issue with no clear understanding of what is the right approach. Additionally, we were using a new algorithm to identify anomalies but users didn’t always understand why or how it identified issues so there was a lack of trust in the solution.

After conducting a month-long intensive research study with customers, we designed a clickable prototype for how the app might look and feel. The design was based on SAP Fiori guidelines to ensure easy development and deployment. During reviews, customers commented on the clean, logical, and beautiful interface combined with the powerful solution that made the complex idea very easily graspable.

DESIGN BREAKDOWN

Our initial interviews found that many companies attack pay inequities as a top-down initiative. This means that pay equity projects would begin as an effort on behalf of executives to fix pay inequities company wide. They would either form an internal task-force or commissioning an external firm to conduct an audit of their HR data. The results of this audit would then cascade down to regions, managers, and individual teams.

Homepage

Pay Equity Report

After participating in research interviews, customers submitted their HR data to be analyzed by the pay equity algorithm. With the app not yet complete, we needed a way to present the results in a low-tech but high-fidelity manner that established a brand style for the Pay Equity Advisor app. In response, I designed the Pay Equity Report template that explains the algorithmically-driven Pay Equity Advisor approach to identifying and fixing pay equity. The report translates the data and presents customers with their pay equity results using simplified visuals and plain language. The report wasdesigned in Microsoft Powerpoint to make the template easily shareable and editable by non-designers.

Hana Haus (2018)

PROJECT BRIEF: The Hana Haus is an initiative from SAP’s co-founder and chairman, Hasso Plattner that aims to be the face of SAP for the people. As a B2B company, SAP lacked a level of public awareness so Hassocks set out to create an entity that touched the people. and allowed the public to experience a bit of SAP. This idea became the Hana Haus, a co-working space on University Ave in Downtown Palo Alto. In 2017, Hasso had another idea, to open a new location of the Hana Haus in the burgeoning tech hub of Southern California, specifically in Newport Beach. I joined the team in early 2018 to do some user research to help shape the new offering for the Newport Beach Community. Along with a team comprising one product manager and one fellow designer, I delivered research insights, a brand overhaul, and web design for the new location in addition to helping the architects design the space using our insights.

MY ROLE: User Research, Space Design, Experience Design, Brand Design, Web Design

Design and Co-Innovation Center (2017)

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MY ROLE: Design Consulting, Design Thinking Facilitation

Cloud 4 Customer, now SAP C/4HANA (2017)

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MY ROLE:

Colgate Retail Merchandising

SAP Next-Gen, New York (2017)

PROJECT BRIEF: The SAP Next-Gen team is a group that connects SAP with Universities and start-ups

MY ROLE: Product Management, Brand/Merch Design, Space Design, Experience Design, Technology Advisor